Nelnet is a United States-based conglomerate that deals in the administration and repayment of student loans and education financial services. The company is headquartered in Lincoln, Nebraska.
The company provides a range of products through its subsidiaries that include; customer service for student loan borrowers, technology related to student loan customer service, outsourcing services for guaranty agencies, tuition payment plans, education planning, enrollment-related services and higher education planning tools.
Nelnet holds over $25 billion in student loans as of 2007, roughly one-third of all federally subsidized student loans currently held by students in the United States.
History
Nelnet was founded as the UNIPAC Loan Service Corporation in 1978 and renamed Nelnet in 1996.
Nelnet owns over 50 subsidiaries that administer and collect student loans throughout the United States and Canada, such as inTuition, infiNET, LoanSTAR, and TriCura Canada, Inc.
One of their lobbyists is Clark Lytle Gelduldig & Cranford.
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Lines of business
Nelnet Diversified Solutions (NDS)
Provides customer service for student loan borrowers, technology related to student loan customer service, and outsourcing services for guaranty agencies.
One of the main NDS lines of business is Proxi, a business process outsourcing company based in Lincoln, Nebraska and Aurora, Colorado.
NDS companies also include Nelnet Loan Servicing, Firstmark Services, GrantPro, Responsible Repay, and CampusGuard.
Nelnet Enrollment Services (NES)
Provides education planning and enrollment-related services that give parents, students, and schools access to online educational resources and higher education planning tools.
Through NES, students can search for colleges and graduate schools, learn about admissions, find scholarships, prepare for tests, and more. In addition, NES helps colleges and universities recruit prospective students with interactive marketing strategies, enabling them to reach their enrollment goals.
NES includes Sparkroom, Peterson's Interactive, Peterson's Publishing, EssayEdge, and Government Services.
Nelnet Business Solutions (NBS)
Provides tuition payment plans, donor services, and financial aid services to families with students attending private and faith-based K-12 schools, as well as for colleges and universities.
NBS includes FACTS Management, Nelnet Business Solutions, and Nelnet Transaction Solutions (NTS).
Other subsidiaries
ResumeEdge, which includes ResumeBuilder, offers professional resume writing, tools, and resources.
Total Well-Being provides services that motivate organizations' employees to achieve health & wellness goals.
Total Well-Being Strive is an online fitness and wellness tracker created in-house at Nelnet and launched in early 2014. With the ability to be tailored to customer's needs, Total Well-Being Strive tracks nutrition and fitness while providing challenges to encourage employees to adopt a lifestyle of wellness.
Health Education Solutions, an expert online certification course provider in the health education field, offers advanced cardiac life support (ACLS) and pediatric advanced life support (PALS) training and certification according to the latest American Heart Association guidelines.
Nelnet also invests in a number of startup companies, including Hudl, Nebraska Global, EyeVerify, Travefy, and MindMixer.
Controversies
In February 2007, New York Attorney General Andrew Cuomo launched an investigation into alleged deceptive lending practices by student loan providers, including The College Board, EduCap, Nelnet, Citibank, and Sallie Mae.
The New York Times reported in August 2007 that Jon Bruning, Nebraska Attorney General, allowed Nelnet to be forgiven the $1 million settlement the company reached with Bruning in April 2007. Nelnet was accused of industry wide kickbacks, improper inducements, and gifts from student loan providers to colleges and universities. Nelnet agreed to provide $1 million to the state in support of a national financial aid awareness campaign. Bruning decided in August 2007 to forgive Nelnet its $1 million obligation after the company announced that it had reached a separate $2 million settlement with New York State Attorney General Andrew Cuomo.
Nelnet has also made financial contributions to United States congressional campaigns, including a contribution from Nelnet and Union Bank & Trust Company of $16,100 to Jon Bruning, Nebraska Attorney General, for his Senate election campaign.
A United States Department of Education audit revealed that from 1993 to 2007, Nelnet had utilized a loophole in federal tax legislation that allowed the company to receive a higher interest rate on specified loans, generating $278 million from taxpayers. Nelnet disputed the findings of the audit through a letter written to the United States Department of Education letting them know of this loophole, and ultimately, U.S. Department of Education ruled that Nelnet would keep the $278 million.
The Chronicle of Higher Education reported in August 2010, that Nelnet settled a case for $55 million. The suit was filed by a former Department of Education researcher named Dr. Jon Oberg. Nelnet and other lenders were accused of defrauding taxpayers of billions of dollars in student loan subsidies. The largest student lender in the country, Sallie Mae, is also listed as a defendant in the case.
Charitable giving
Some of the organizations that Nelnet gives time and/or money to include Teammates, the Learn to Dream Scholarship, United Way of America, and Junior Achievement.
The Nelnet Foundation was formed in 2004. Since its inception, it has awarded more than $10 million in charitable funds to regional and national charities.
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